This is part of Zen Metric Store.

What Is Root Cause Analysis?

Root cause analysis uncovers the fundamental reason behind abnormal fluctuations in numeric metrics.

Problem

Business users find it difficult to understand when the direction of value change is opposite to the direction of contribution.

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For example

Total Sales -1000

Among them, the sales of Store X -3000, contributing +300%

The value decreases (−) while the contribution is positive (+). This appears confusing to business users.

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Solution

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Observation

When investigating metric fluctuations, users focus on:

"direction of change"  > "direction of contribution"

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